Implementation of a web-based system based on the ICONIX methodology, aimed at optimizing the management and administration of IT services in the Public Ministry. Journal of Scientific and Technological Research Industrial, [S. l.], v. 6, n. 2, p. 59–73, 2025. DOI: 10.47422/jstri.v6i2.68. Disponível em: https://journalindustrial.com/index.php/jstri/article/view/68. Acesso em: 2 nov. 2025.